35bd Privacy Policy

This privacy policy ("Policy") applies between the entity operating the 35bd platform ("we", "us") and each person who uses this website and its services ("you", "user").

35bd is an online entertainment and betting platform that provides services including casino games, slots, live casino, and sports betting for users in Bangladesh. This policy has been drafted in accordance with applicable data protection principles in Bangladesh.

Some key terms used in this policy:

• Personal Information: Any information that can directly or indirectly identify a specific individual.
• Processing: The collection, storage, use, modification, or deletion of personal information.
• Third Party: Any person or entity other than 35bd.
• Cookie: A small data file stored on your device when you visit a website.

By registering on this platform or using its services, you consent to the terms of this privacy policy. Other matters regarding use of the services are covered in detail in our Terms and Conditions.

35bd collects your information in several ways. The main methods of collection are as follows:

2.1 Direct Collection

When you register with 35bd, create an account, make a deposit or withdrawal, contact the support team, or take part in a competition, you provide us with certain information directly. This information is given voluntarily and is necessary for providing the service.

2.2 Automatic Collection

When you use our website, certain information is collected automatically. This includes your device information, browser type, IP address, which pages you visited, and how long you spent on them.

2.3 Through Third Parties

For identity verification, payment processing, or fraud prevention purposes, we may receive necessary information from payment service providers such as bKash, Nagad, Rocket, or Upay.

35bd collects the following types of information:

3.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Address and nationality
• Photo or scanned copy of identity documents (where required)

3.2 Contact Information

• Email address
• Mobile number

3.3 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction history and amounts
• Deposit and withdrawal records

3.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Login time and logout time
• Session data and cookie information

3.5 Gaming Activity Information

• Betting history, win and loss records
• Preferred games and services
• Bonus and promotional offer usage information

35bd uses your information for the following legitimate purposes:

4.1 Service Operations

Your information is needed to create and manage your account, confirm logins, process deposits and withdrawals, and provide gaming services without interruption.

4.2 Identity Verification and Security

Identity verification is carried out to ensure account security, prevent unauthorised access, and guard against fraud and money laundering.

4.3 Customer Support

Your information is used to resolve your issues and respond to your requests through our 24/7 live chat and email support team.

4.4 Legal Compliance

Information may be stored and used to comply with applicable laws and regulations, and to fulfil lawful orders from courts or relevant authorities.

4.5 Service Improvement

Analytical information is used to review the user experience, improve services, add new features, and provide relevant offers. Users' gaming patterns are monitored in line with our Responsible Gaming policy in order to identify potentially problematic behaviour early.

The 35bd website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help the website remember your preferences.

5.1 Types of Cookies

• Essential Cookies: For maintaining login status and running core functions.
• Functional Cookies: For remembering language preferences and other settings.
• Analytics Cookies: For analysing website usage and making improvements.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling cookies may cause some website features to not work correctly and may affect your login experience.

35bd gives the highest priority to the security of your information. We use industry-standard security measures.

6.1 Technical Security Measures

• Data transmission secured by SSL (Secure Socket Layer) encryption.
• Information stored in encrypted databases.
• Regular security audits and vulnerability assessments.
• Two-factor authentication (OTP) available.

6.2 Organisational Security Measures

• Only authorised staff can access your information.
• Regular staff training on data protection.
• Access logs maintained and reviewed regularly.

6.3 Data Retention Period

We keep your information for as long as your account is active. Even after an account is closed, some information may be retained for the period required to meet legal obligations. Once that period has passed, the information is securely deleted.

35bd never sells your personal information. However, information may be shared in the following limited circumstances:

7.1 Service Providers

Only the necessary information is shared with trusted partners for payment processing, identity verification, customer support, and technical services. These partners are contractually bound to uphold our privacy standards.

7.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable legal requirements.

7.3 Business Changes

In the event of a transfer or merger of business operations, user information may be transferred. Users will be informed in advance in such cases.

7.4 Consent-Based Sharing

Information may be shared for other purposes with your explicit consent. You always have the right to withdraw that consent.

You have certain important rights regarding your personal information. To exercise these rights, please contact our support team.

8.1 Right of Access

You may request to see what information we hold about you. Upon receipt of a verifiable request, the information will be provided within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is incorrect, you may request that it be corrected. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

In certain circumstances you may ask us to restrict the processing of your information. In that case, the information will be retained but no longer processed.

8.5 Right to Complain

If you are dissatisfied with how your information is handled, you may raise a complaint directly with us. You can also visit our FAQ section for answers to commonly asked questions.

35bd is strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age is verified during the registration process. If a user registers with a false age and this is later proven, the account will be closed immediately and the collected information will be deleted.

It is strictly prohibited to allow any minor to use this platform. Adult members must keep their device and account credentials stored in a way that prevents minors from gaining access.

35bd reserves the right to modify this privacy policy as needed. Any changes will be updated on this page, and users will be notified by email for significant changes.

The revised policy will take effect from the date of publication. Continued use of the platform after changes are made will be considered as your agreement to the new policy.

To learn more about the general terms and conditions of our services, you can visit the About Us section, where detailed information about 35bd's goals and values is available.

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our data protection team will review your request.

After receiving your request, we will try to respond as quickly as possible. Complex requests may take additional time, but receipt will be acknowledged.