For ages 21 and above

Responsible Gaming — Safe Gaming

35bd believes gaming should be a source of enjoyment — not financial stress or mental hardship. On this page you will find how to set your own limits, recognise warning signs, and get support when you need it.

21+ age requirement

24/7 Live Chat Support

Self-Exclusion Option

21+

All casino and betting activities on 35bd are strictly for persons aged 21 and above. Minors are completely prohibited from opening an account or placing any kind of bet. If there is a minor in your household, keep them away from this site.

When does gaming become a problem?

Gaming can be a normal part of entertainment, but for some people it gradually spirals out of control. 35bd puts every player's wellbeing first. We want you to play consciously, within a set budget, and for fun — not to chase money you have lost.

If you feel that gaming is affecting your daily life, work, or family relationships, it is important to act now. Visit our FAQ section for more detailed information on responsible gaming.

Under 35bd's Terms and Conditions, every player must stay within their own limits and respect the platform's responsible gaming policy. We are always committed to being transparent about these terms.

To learn how your personal information is used, read our Privacy Policy — the same policy applies to self-exclusion and limit-setting requests.

Recognise the warning signs

If you notice any of the following signs in yourself or someone close to you, consider seeking help.

Spending beyond your budget

You repeatedly spend more than your set budget trying to recover lost money, and have to borrow to do so.

Losing track of time

You lose track of how much time you spend gaming, with hours passing without notice.

Mood changes

You feel restless, irritable, or angry when you are not playing; not being able to play feels wrong.

Hiding from family

You hide the amount you are gaming or spending from family or friends.

Unable to stop

Despite repeated attempts, you cannot reduce or stop playing, and it is becoming hard to control yourself.

Impact on work and studies

Gaming is affecting your ability to concentrate at work, and your professional or academic responsibilities are suffering.

Set your own limits

35bd gives you several tools to keep your gaming in check. Use these tools and build healthy gaming habits.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount to prevent depositing too much.

Session Time Limit

Decide in advance how long you will play in one session. Take a break when that time is up.

Take a Break

Temporarily pause your account for a few days — anywhere from 24 hours to several weeks.

Self-Exclusion

Apply to exclude yourself from your account for a set period or permanently.

View Gaming History

Review your complete betting and deposit history to understand your own patterns.

Direct Support

Apply for Self-Exclusion

Fill in the details below and notify the support team. We will action your request as quickly as possible. This information will be used solely for your protection.

Username

Break Duration

Where to get help

Acknowledging a problem is a sign of strength. Do not hold back from asking for help.

35bd Live Chat Support

Our support team is available 24 hours a day, 7 days a week in Bengali and English. For account limits, breaks, or self-exclusion — get immediate assistance on any matter.

Email Support

You can also reach us by email alongside live chat. The support team responds in both Bengali and English. Email address: [email protected]

Help from Family and Friends

Talk to a trusted family member or close friend. They can help you recognise the problem and are best placed to support you in taking action.

Professional Counselling

Seeking help from a mental health specialist or counsellor in Bangladesh is completely normal. Contact a hospital or mental health clinic.

35bd's commitment

35bd works to ensure the following for player protection:

21+ verification: Age is verified at the time of account registration; minors cannot use the platform.
Limit-setting option: Deposit, session, and bet limits can be set at any time.
Self-exclusion: You can choose to exclude yourself for a set period or permanently.
Reality notice: Gaming is never a reliable source of income; 35bd keeps players informed about this.
No pressure: No promotional contact is made after a self-exclusion or break request is submitted.
Transparent information: Honest and clear information is provided on bonus terms, odds, and game RTP.
24/7 support: Live chat and email support in Bengali and English are always available.

Responsible Gaming FAQ

Self-exclusion locks your account for a set period, during which you cannot log in or make deposits. No promotional emails or messages are sent during this time. To apply, use the form on this page or contact our support team via 24/7 live chat.

Yes, but lowering a limit takes effect immediately, while a request to increase it takes some time to apply — to prevent impulsive decisions. Contact support via live chat or email for any changes.

Yes. Excessive gaming or betting can be a recognised behavioural problem that affects mental health. Seeking help from a professional mental health specialist or counsellor is very effective. Family support plays an important role in this.

No. All activities on 35bd are strictly for persons aged 21 and above. Minors are not permitted to open or use an account, and any account found to belong to a minor will be closed.

Family members cannot close an account directly, but they can encourage you. The account holder must submit the request to lock the account or apply for self-exclusion. Our support team will provide full assistance throughout the process.

No. Gaming and betting are for entertainment — they are never a reliable or regular source of income. There is no guarantee of winning any game, and playing with the expectation of long-term profit is dangerous. Only play with money you can afford to lose without affecting your financial situation.

Click the live chat icon on any page of the site to speak directly with support — available 24 hours a day, 7 days a week. You can also reach us by email: [email protected] Support is provided in both Bengali and English.